Help center
Scoop Support
If you need help with Scoop, we're here to assist.
Contact Support
Response timeUsually within 24 to 48 hours (Monday to Friday)
What We Can Help With
- Account access and login issues
- Subscription and billing questions
- Food scan or analysis errors
- App crashes and performance issues
- Feature feedback and suggestions
Before You Contact Us
Please include:
- App version (TestFlight/App Store build number)
- iPhone model and iOS version
- Short description of the issue
- Screenshots or screen recording (if possible)
Subscription Help
Subscriptions are managed by Apple. To view, change, or cancel your subscription:
- Open Settings on your iPhone
- Tap your Apple ID
- Tap Subscriptions
- Select Scoop
Delete Account and Data
To request account or data deletion, contact us by email. You can also use the in-app Delete Account option in Profile/Settings (if available).
Privacy
For how we collect and use data, see our Privacy Policy: